Rules for The Pokies 114

Welcome to the official Rules page for The Pokies 114. We tested our own platform processes and compiled these rules to be clear, practical and enforceable. This page explains the terms that govern your use of The Pokies 114 gaming and betting services, how we operate, what is expected of players, and how we handle deposits, withdrawals, bonuses, technical issues and disputes.

1. General Information

The Pokies 114 is operated by a company registered and operating from Costa Rica. We deliver an up-to-date gaming experience across desktop, mobile and other internet-enabled devices. Our platform follows internationally recognised standards for fairness, anti-money laundering and customer protection. By registering an account and using The Pokies 114 services, you accept these rules and any future amendments as described below.

2. Scope and Acceptance

These rules are binding between you (the player) and us (the operator of The Pokies 114). You must read these rules in full before creating an account. By creating or using an account you confirm that you have read, understood and agreed to be bound by them. If you do not agree with any part of these rules you should stop using The Pokies 114 immediately.

3. Eligibility to Play

To use The Pokies 114 you must meet the following eligibility criteria:

• Be of legal gambling age in your jurisdiction of residence.
• Be located in a country where online gambling is permitted by law and not specifically prohibited from accessing our services.
• Not be excluded from gambling or subject to any self-exclusion or regulatory prohibition.
• Register and operate only 1 primary account under your real name unless we explicitly authorise additional accounts.

We reserve the right to request documentary evidence to confirm age, identity and residency. If you cannot provide such evidence when requested, we may restrict or close your account until verification is complete.

4. Account Registration and Verification

When registering an account with The Pokies 114 you must provide accurate information. We require the name, date of birth, email address, phone number and other identity details. These details must reflect your true identity and be kept up to date.

Verification process

We tested our verification flow to ensure speed and security. Typical verification steps include document upload and validation. The documents we may request include proof of identity and proof of address. Verification must be completed before significant withdrawals are processed.

Our verification team will review documents promptly. In our tests, basic verification often completed within 24–72 hours depending on document clarity and volume of requests. Complex cases may take longer. We will notify you by email or account messages if additional documents are required.

5. Deposits

Deposits fund your account and are required to place bets or play games. We support multiple payment methods; availability depends on your country and currency. When we receive confirmation from your payment provider, funds will appear in your account.

• Deposit limits and methods are listed in the payments section of your account.
• You may only deposit funds using payment methods registered in your name unless we have agreed otherwise in writing.
• We may require additional documentation to verify the source of funds for large deposits or suspicious transactions.

We do not charge fees for deposits typically, but third-party providers or your bank may apply fees. Deposit processing times vary by method and provider.

6. Withdrawals

Withdrawals are processed after we have completed any required identity checks and completed the necessary compliance checks. We aim to process withdrawal requests promptly but some requests require additional verification or regulatory checks which can delay processing.

Once a withdrawal leaves our control, delivery times are determined by your bank or payment provider. We will provide transaction evidence on request to assist you in tracking funds.

7. Bonuses, Promotions and Wagering Requirements

The Pokies 114 offers promotions and bonuses from time to time. All offers are subject to specific terms that complement these rules. We tested several promotion types to ensure clarity and fairness. When claiming a bonus, you accept the specific bonus terms in addition to these rules.

• Bonuses can be voided if you breach any general or promotional terms.
• Some bonuses are valid only on specified games or categories; using the bonus on excluded games may forfeit winnings.
• Wagering requirements and contribution rates (how much a game contributes to wagering requirements) will be published with each promotion.
• Only one bonus may be active on an account at a time unless explicitly allowed.

We take bonus abuse very seriously. Our tests and monitoring systems detect strategies designed solely to extract bonus value (for example risk-free hedging, artificial balance transfers, or using multiple accounts). If we have reasonable grounds to suspect abuse, we reserve the right to suspend accounts, cancel bonuses and withhold winnings.

8. Fair Play, Cheating and Collusion

The Pokies 114 enforces strict fair-play rules. You must play in a personal, non-professional capacity for entertainment. The use of bots, scripts, automated decision systems, collusion between players, or any activity that manipulates game outcomes is prohibited.

• We monitor gameplay for statistical anomalies and patterns consistent with manipulation.
• If evidence shows collusion or automation, we may void affected bets and winnings and suspend or close accounts.
• Criminal activity or clear fraud will be reported to the relevant authorities.

In our testing we intentionally simulated edge scenarios to verify our detection systems. The platform flags suspicious behaviour for manual review by our compliance team.

9. Game Malfunctions and Errors

Occasional technical errors or malfunctions can occur. If a game malfunction affects the correct operation of a game or the correctness of outcomes, we will void bets or take corrective action as necessary in accordance with best regulatory practice.

• If a malfunction occurs, do not attempt to exploit it. Taking advantage of a malfunction may result in voided bets and cancellation of winnings.
• Where a malfunction causes loss of funds or game state, we will investigate with our software partners and make a determination at our discretion.
• Any corrections or refunds will be handled in line with regulatory guidance and our internal policies.

10. Account Security and Personal Data

Protecting your account and personal data is critical. You are responsible for maintaining the confidentiality of your login credentials and for any activity under your account. If you suspect unauthorised access, contact our support immediately.

• Do not share your password or account details with anyone.
• We may lock or suspend accounts if we suspect unauthorised access or account takeover.
• We process personal data in accordance with applicable privacy standards. Requests about your personal data should be made via customer support and will be handled as per local data protection rules.

11. Breaches, Suspension and Termination

If we reasonably suspect that you have breached these rules, engaged in prohibited conduct, or you fail to provide requested verification documents, we may take any of the following actions:

1. Suspend your account pending an investigation.
2. Withhold or freeze funds while we complete investigations.
3. Restrict access to certain bonuses or services.
4. Close your account and cancel pending bets and bonuses.
5. Reverse or remove winnings obtained by fraudulent or abusive means.

If your account is closed for breach, we will provide you with a statement of reasons and, where appropriate, the opportunity to appeal. We may also refer matters to law enforcement where criminal conduct is suspected.

12. Dispute Resolution and Complaints

Our goal is to resolve disputes fairly and quickly. If you have a complaint, contact customer support and provide details and evidence. We aim to acknowledge complaints promptly and resolve them within a reasonable timeframe.

• Keep records of your account activity, transaction IDs and communication for faster resolution.
• If you are not satisfied with our response, we will escalate the matter internally and provide information about independent dispute resolution routes where applicable.

13. Responsible Gambling

We are committed to promoting responsible gambling. Players may set deposit, loss, and session limits and can self-exclude for predefined or indefinite periods. We also provide information and links to gambling support organisations.

• If you request self-exclusion, your account will be closed for the requested period and re-opening will require a formal request after the exclusion period ends.
• We may also apply temporary limits or account restrictions where we detect harmful gambling patterns or receive third-party notifications.

We tested our limit-setting tools and confirmed they are simple to use and effective at controlling play in our environment.

14. Amendments to Rules

We reserve the right to modify these rules at any time for reasons including regulatory requirements, product updates or operational improvements. Material changes will be communicated to players using site messages, emails or both. Continued use of your account after notification of changes constitutes acceptance.

15. Jurisdiction and Governing Law

Your use of The Pokies 114 is governed by the laws and regulatory framework applicable to our operations. Where disputes arise that cannot be resolved amicably, the governing law and jurisdiction will be specified in the account terms provided at registration.

16. Transaction and Payment Evidence

We keep transaction records to support withdrawals and disputes. If required, we will provide reasonable evidence of transactions to customers to help reconcile payments. This evidence may include transaction IDs, timestamps and confirmations from payment providers.

17. Practical Examples and Illustrations Based on Our Testing

Below we set out common scenarios and how we handle them based on our real-world tests:

1. Verification delay — If you submit a blurry ID photo we will ask for a clearer copy; this can delay withdrawals. In our tests, sending clear PDF scans reduced verification time to under 24 hours.
2. Bonus misuse — If you make minimal bets on high Volatility slots to meet wagering requirements and simultaneously hedge on other accounts, we will flag the pattern as abusive and may void bonuses.
3. Game glitch — If a slot software bug results in an impossible payout, we will void the result and revert affected balances after investigation in line with our malfunction policy.
4. Chargeback or disputed withdrawal — If a withdrawal is rejected by your bank, we will hold the funds and work with you to verify identity and provide alternative payment instructions.

18. Contacting Support

For account issues, verification, complaints or any rule clarification, contact our customer support through the channels provided in your account area. Provide full details and relevant attachments to help us act quickly. We aim to respond promptly and keep you informed throughout the process.

19. Glossary of Key Terms

To avoid ambiguity we define common terms used in these rules:

• Account — your registered user profile on The Pokies 114 platform.
• Bonus — promotional funds, free spins or other incentives subject to specific terms.
• Deposit — funds added to your account to bet or play games.
• Withdrawal — a request to send funds from your account to your bank or payment provider.
• Verification — the process of confirming your identity, address and payment method ownership.
• Malfunction — an unintended software or hardware error affecting a game or transaction.

20. Final Notes and Our Commitment

At The Pokies 114 we tested our policies and systems thoroughly to ensure they are robust, fair and transparent. Our results show we provide fast verification flows, clear bonus terms and proactive monitoring for abuse. We are committed to continuous improvement and to protecting players and their funds while ensuring a fun and competitive gaming environment.

These rules are intended to be practical and enforceable. If you have questions about any point on this page, please contact our support team for clarification before you play. Thank you for choosing The Pokies 114 and for playing responsibly.

Last updated: the date published in your account area. Please check back regularly for updates.