Welcome to the official Rules page for The Pokies 114. We tested our own platform processes and compiled these rules to be clear, practical and enforceable. This page explains the terms that govern your use of The Pokies 114 gaming and betting services, how we operate, what is expected of players, and how we handle deposits, withdrawals, bonuses, technical issues and disputes.
The Pokies 114 is operated by a company registered and operating from Costa Rica. We deliver an up-to-date gaming experience across desktop, mobile and other internet-enabled devices. Our platform follows internationally recognised standards for fairness, anti-money laundering and customer protection. By registering an account and using The Pokies 114 services, you accept these rules and any future amendments as described below.
These rules are binding between you (the player) and us (the operator of The Pokies 114). You must read these rules in full before creating an account. By creating or using an account you confirm that you have read, understood and agreed to be bound by them. If you do not agree with any part of these rules you should stop using The Pokies 114 immediately.
To use The Pokies 114 you must meet the following eligibility criteria:
We reserve the right to request documentary evidence to confirm age, identity and residency. If you cannot provide such evidence when requested, we may restrict or close your account until verification is complete.
When registering an account with The Pokies 114 you must provide accurate information. We require the name, date of birth, email address, phone number and other identity details. These details must reflect your true identity and be kept up to date.
We tested our verification flow to ensure speed and security. Typical verification steps include document upload and validation. The documents we may request include proof of identity and proof of address. Verification must be completed before significant withdrawals are processed.
| What we may ask for | Purpose | Typical examples |
|---|---|---|
| Proof of identity | Confirm name and date of birth | Passport, national ID card or driving licence |
| Proof of address | Confirm residency and billing details | Utility bill, bank statement (issued within last 3 months) |
| Payment method verification | Confirm ownership of card/wallet | Card front (masked), bank statement, e-wallet screenshot |
Our verification team will review documents promptly. In our tests, basic verification often completed within 24–72 hours depending on document clarity and volume of requests. Complex cases may take longer. We will notify you by email or account messages if additional documents are required.
Deposits fund your account and are required to place bets or play games. We support multiple payment methods; availability depends on your country and currency. When we receive confirmation from your payment provider, funds will appear in your account.
We do not charge fees for deposits typically, but third-party providers or your bank may apply fees. Deposit processing times vary by method and provider.
Withdrawals are processed after we have completed any required identity checks and completed the necessary compliance checks. We aim to process withdrawal requests promptly but some requests require additional verification or regulatory checks which can delay processing.
| Rule | Details |
|---|---|
| Processing time | We will begin processing as soon as compliance checks and wagering conditions are satisfied. Processing times vary by method and bank. |
| Play-through requirements | Deposited funds must be wagered at least 1x for PayID and 3x for Credit Card deposits before withdrawal (unless otherwise stated). |
| Fees | We typically do not charge withdrawal fees; third-party or banking fees may apply. |
| Returned payments | If your financial institution rejects a withdrawal and funds are returned to us, we will contact you to arrange an alternative payment method. |
Once a withdrawal leaves our control, delivery times are determined by your bank or payment provider. We will provide transaction evidence on request to assist you in tracking funds.
The Pokies 114 offers promotions and bonuses from time to time. All offers are subject to specific terms that complement these rules. We tested several promotion types to ensure clarity and fairness. When claiming a bonus, you accept the specific bonus terms in addition to these rules.
We take bonus abuse very seriously. Our tests and monitoring systems detect strategies designed solely to extract bonus value (for example risk-free hedging, artificial balance transfers, or using multiple accounts). If we have reasonable grounds to suspect abuse, we reserve the right to suspend accounts, cancel bonuses and withhold winnings.
The Pokies 114 enforces strict fair-play rules. You must play in a personal, non-professional capacity for entertainment. The use of bots, scripts, automated decision systems, collusion between players, or any activity that manipulates game outcomes is prohibited.
In our testing we intentionally simulated edge scenarios to verify our detection systems. The platform flags suspicious behaviour for manual review by our compliance team.
Occasional technical errors or malfunctions can occur. If a game malfunction affects the correct operation of a game or the correctness of outcomes, we will void bets or take corrective action as necessary in accordance with best regulatory practice.
Protecting your account and personal data is critical. You are responsible for maintaining the confidentiality of your login credentials and for any activity under your account. If you suspect unauthorised access, contact our support immediately.
If we reasonably suspect that you have breached these rules, engaged in prohibited conduct, or you fail to provide requested verification documents, we may take any of the following actions:
If your account is closed for breach, we will provide you with a statement of reasons and, where appropriate, the opportunity to appeal. We may also refer matters to law enforcement where criminal conduct is suspected.
Our goal is to resolve disputes fairly and quickly. If you have a complaint, contact customer support and provide details and evidence. We aim to acknowledge complaints promptly and resolve them within a reasonable timeframe.
We are committed to promoting responsible gambling. Players may set deposit, loss, and session limits and can self-exclude for predefined or indefinite periods. We also provide information and links to gambling support organisations.
We tested our limit-setting tools and confirmed they are simple to use and effective at controlling play in our environment.
We reserve the right to modify these rules at any time for reasons including regulatory requirements, product updates or operational improvements. Material changes will be communicated to players using site messages, emails or both. Continued use of your account after notification of changes constitutes acceptance.
Your use of The Pokies 114 is governed by the laws and regulatory framework applicable to our operations. Where disputes arise that cannot be resolved amicably, the governing law and jurisdiction will be specified in the account terms provided at registration.
We keep transaction records to support withdrawals and disputes. If required, we will provide reasonable evidence of transactions to customers to help reconcile payments. This evidence may include transaction IDs, timestamps and confirmations from payment providers.
Below we set out common scenarios and how we handle them based on our real-world tests:
For account issues, verification, complaints or any rule clarification, contact our customer support through the channels provided in your account area. Provide full details and relevant attachments to help us act quickly. We aim to respond promptly and keep you informed throughout the process.
To avoid ambiguity we define common terms used in these rules:
At The Pokies 114 we tested our policies and systems thoroughly to ensure they are robust, fair and transparent. Our results show we provide fast verification flows, clear bonus terms and proactive monitoring for abuse. We are committed to continuous improvement and to protecting players and their funds while ensuring a fun and competitive gaming environment.
These rules are intended to be practical and enforceable. If you have questions about any point on this page, please contact our support team for clarification before you play. Thank you for choosing The Pokies 114 and for playing responsibly.
Last updated: the date published in your account area. Please check back regularly for updates.
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